Administration Assistant (Community Care)

The Opportunity

• Permanent and Full-Time
• Multiple vacancies
• Continuous professional development

At HenderCare, our administrative team within Community Care (NDIS Services) is expanding to support the growth of services both state and nationally.

We have multiple vacancies available for outstanding Administration Assistants to join our team and contribute to providing essential administrative support in a collaborative and dynamic work environment.

The team is engaging and supportive to ensure you reach your full potential. You'll work alongside colleagues and with supportive management who are dedicated to your development and success.

Take your next step with HenderCare.

About the role

As the Administration Assistant, you will work to ensure that the administration of NDIS services is facilitated seamlessly within the organisation by supporting management in processing required documentation, managing electronic data, and assisting in fulfilling client requirements. Using your existing customer service skills, you will be the first point-of-call for all enquiries (telephone and e-mail) directed to the Community Care team, ensuring the services you provide are customer-centric.

Some responsibilities of the role include:

• Maintain client SharePoint folder, including updating information on relevant systems and other data entry tasks.
• Collate internal data and assist in the preparation of reports and the distribution of Client Information Packs.
• Managing enquiries process for SA Disability services.
• Organise client specific field worker training with stakeholders e.g. timing, resources, room booking.
• Coordinate bookings and support the process for onboarding new clients in collaboration with Intake and Engagement Consultants.
• Assist with finance invoice queries, funding issues and secure funding from the NDIS.

Our ideal candidate

We are looking for engaging, energetic, and passionate people who show a strong commitment to the overall growth of the organisation. Attention to detail, maintaining accuracy, and having the capacity to absorb and apply new information and processes will allow you to succeed in this role. Showing initiative and being confident in your own skills and abilities, including being able to prioritise your workload and work with tight deadlines with relative autonomy, will allow you to thrive in what can be a challenging environment.

You will also bring:

• A minimum of 2 years' experience in an administration role, preferably in the health care (Aged Care and NDIS) sector.
• Must have experience using Microsoft Office Suit (SharePoint, Word, Excel and Outlook)
• Have experience using the NDIS PRODA Portal and price guides (desirable).
• Bring a strong commitment to providing excellence in customer service.
• Have exemplary interpersonal skills to communicate with a wide range of audiences.
• Be a team player and show dedication to a proactive and supportive workplace culture.

The successful candidate must hold and maintain relevant Australian work rights and clearances prior to commencing in this role.

For more information, get in touch with us at careers@hendercare.com.au

Welcome to HenderCare

At HenderCare, we pride ourselves on the high-quality care and support we offer to people living with a disability, people in the acute healthcare sector, children and young people, and our older Australians. Our mission is to give our all for health and community care, with our clients at the forefront of all that we do – enhancing their lives and assisting them to achieve their goals and improve their well-being.

We recognise that our greatest contribution to enhancing the lives of our clients is the investment in talented, caring, and passionate people. We champion diversity and equality, foster a culture of respect and support, and provide growth and developmental opportunities for you to reach your full potential throughout your career.

So, why work at HenderCare?

• Competitive pay
• Inclusive and supportive leadership
• Continuous training and professional development opportunities
• Access to Employee Assistance Programs
• Wellbeing services and corporate discount packages
• Work-life balance and flexible arrangements

HenderCare is an inclusive and equal-opportunity employer and is committed to maintaining a professional and safe working environment with a zero-tolerance approach to sexual abuse, bullying, discrimination, and harassment. We value Australia's diversity and seek to improve equal and equitable opportunities for all employees and prospective candidates, regardless of race, age, gender, sex, abilities, culture, language, and socio-economic background. 

We are committed to fostering a work environment that respects and pays tribute to the rich history and culture of our First Nations People. Through our combined efforts in Closing the Gap, we aim to provide valuable employment for our First Nations peoples and encourage their contribution to our workforce.

Apply today!

Are you ready to take the next step in your career and would like to apply for this exciting opportunity? You will need to:

• Click Apply
• Create your account
• Attach a current Resume/CV and include a Cover Letter (2 pages max).

We are actively looking to fill this role and reserve the right to shortlist and interview applicants whilst this advertisement is open; therefore, we encourage you to submit your application as soon as possible.

Applications close at 11:59 pm on Monday, 10 June 2024

Please do not e-mail your applications