Client Services Manager

The Opportunity

• Full-Time and Permanent
• Competitive salary
• Make an impact on HenderCare internal operations and the delivery of our aged care and disability services

HenderCare is seeking an experienced and driven Client Services Manager to lead service delivery across South Australia. If you’re passionate about client-centred care, operational excellence, and leading high-performing teams—this is your opportunity to make a real impact.

About the Role

The Client Services Manager is responsible for leading service delivery operations, ensuring high-quality, compliant, and client-focused care across SA.

Reporting to the State Manager, you’ll lead a team delivering high-quality services across Support at Home and NDIS. You’ll oversee daily operations, drive performance, and ensure exceptional client outcomes.

Key Responsibilities

• Lead and develop Client Support and Clinical teams
• Oversee Client Support and Intake
• Ensure compliance with NDIS and Aged Care standards
• Build strong relationships with clients, families, and stakeholders
• Grow service pipelines and represent HenderCare in the community
• Manage complaints, incidents, and continuous improvement initiatives

Our Ideal Candidate

To succeed in this role, you will bring:

• Relevant tertiary qualifications in healthcare, management, or a related field (or equivalent experience)
• Proven experience managing multidisciplinary teams in health or community services
• Strong knowledge of regulatory frameworks, including Aged Care and NDIS requirements
• Exceptional leadership and communication skills
• Strong problem-solving ability and experience working in fast-paced environments
• A commitment to delivering high-quality, client-centred outcomes

Only applicants with the right to work in Australia will be considered. Successful candidates will be required to undergo pre-employment checks.

Welcome to HenderCare

At HenderCare, we pride ourselves on delivering high-quality care and support to people living with a disability, children and young people, individuals in acute healthcare, and older Australians.

Our mission is to give our all for health and community care, placing our clients at the centre of everything we do—enhancing their lives and supporting their wellbeing and goals.

We recognise that our greatest contribution comes from investing in talented, caring, and passionate people.

So why choose HenderCare?

• Make a Real Impact: Lead teams delivering meaningful, client-centred care
• Grow Your Career: Access leadership development, mentoring, and career progression opportunities
• Supportive Team Culture: Join a collaborative and inclusive workplace
• Flexible Work Options: Balance work and life with flexible arrangements
• Benefits: Competitive salary, employee benefits program, and Employee Assistance Program

At HenderCare, we don’t just fill roles, we empower people to build meaningful careers. If you’re ready to make a real impact in a dynamic, purpose-driven environment, we’d love to hear from you.
 

Diversity, Safety and Inclusion

HenderCare is an inclusive and equal opportunity employer committed to a safe and respectful workplace. We have zero tolerance for discrimination, harassment, bullying, or abuse.

We value diversity and are committed to equitable opportunities for all. We also acknowledge and respect the history and culture of First Nations peoples and actively support Closing the Gap initiatives.

Apply Today!

To apply, you will need to:

• Submit your application via SEEK or our careers page
• Attach a current Resume/CV
• Include a Cover Letter (maximum 2 pages) outlining your suitability

We are actively recruiting and may shortlist and interview candidates before the closing date. We encourage you to apply as soon as possible.