Practice Improvement Lead

The Opportunity

• Competitive salary
• Professional development opportunities
• Flexible working arrangements

HenderCare has an exciting opportunity for a Practice Improvement Lead to join our team. In this role, you will support safe, person-centred care through practice leadership, coaching, and continuous improvement across our services.

We believe our greatest impact comes through our people. You will work within a collaborative and supportive team committed to helping you reach your full potential.

Take your next step with HenderCare.

About the Role

Reporting to the Manager- Quality & Clinical Governance, the Practice Improvement Lead will support the organisation's commitment to safe, high-quality care and regulatory compliance.

Your responsibilities will include:

• Providing practice guidance, coaching, and supervision support to operational teams.
• Facilitating reflective practice and promoting consistent, person-centred service delivery.
• Leading incident investigations and escalating safeguarding concerns where required.
• Supporting audits and compliance activities aligned with NDIS and Aged Care standards.
• Identifying practice risks, trends, and improvement opportunities.
• Preparing reports and maintaining accurate documentation.
• Liaising with internal teams, clients, families, and external stakeholders to support quality outcomes.

Our Ideal Candidate

To succeed in this role, you will bring:

• Experience in practice leadership, quality, or safeguarding within Disability, Aged Care, or health services.
• Knowledge of safeguarding principles, incident management, and regulatory frameworks.
• Experience coaching and supporting teams to deliver safe, person-centred services.
• Strong communication and stakeholder engagement skills.
• The ability to work independently and exercise sound judgement.
• Experience using quality, incident, and compliance systems to drive continuous improvement.

Only applicants with the right to work in Australia will be considered. Successful candidates will be required to undergo pre-employment checks.

Welcome to HenderCare

At HenderCare, we pride ourselves on the high-quality care and support we offer to people living with a disability, people in the acute healthcare sector, children and young people, and our older Australians. Our mission is to give our all for health and community care, with our clients at the forefront of all that we do enhancing their lives and assisting them to achieve their goals and improve their well-being.

We recognise that our greatest contribution to enhancing the lives of our clients is the investment in talented, caring, and passionate people.

So why choose HenderCare?

• Make a Real Impact: Every role at HenderCare contributes to delivering meaningful, client centred care. Whether you’re working directly with clients or supporting behind the scenes, your work helps improve the lives of those we support
• Grow your career: We invest in our people with structured mentoring, leadership coaching, and tailored professional development opportunities to support your career journey.
• Connected, Supportive Team Culture: Join a team that values collaboration, open communication, and mutual respect. With a strong focus on wellbeing and a culture of inclusion, you’ll feel supported, heard and empowered.
• Flexible Working Arrangements: We understand the importance of balance. With a variety of flexible working options and access to our office, we offer the flexibility you need to thrive professionally while maintaining personal wellbeing.
• Benefits: Enjoy a competitive salary, access to our employee benefits and perks scheme (including health, fitness, and retail offers) and an amazing Employee Assistant Ptogram to support your well-being in the role.

At HenderCare, we don’t just fill roles we empower people to build meaningful careers. If you’re ready to make a real impact in a dynamic, purpose-driven environment, we’d love to hear from you. 

Diversity, Safety and Inclusion

HenderCare is an inclusive and equal-opportunity employer and is committed to maintaining a professional and safe working environment with a zero-tolerance approach to sexual abuse, bullying, discrimination, and harassment. We value Australia's diversity and seek to improve equal and equitable opportunities for all employees and prospective candidates, regardless of race, age, gender, sex, abilities, culture, language, and socio-economic background. 

We are committed to fostering a work environment that respects and pays tribute to the rich history and culture of our First Nations People. Through our combined efforts in Closing the Gap, we aim to provide valuable employment for our First Nations peoples and encourage their contribution to our workforce.

Apply Today!

Are you ready to take the next step in your career and would like to apply for this exciting opportunity? You will need to:
 

• Update your profile and apply through SEEK or via our career's website.

• Attach a current Resume/CV.

• Include a Cover Letter (2 pages max) about you and why you'd be the ideal candidate for us.

We are actively looking to fill this role and reserve the right to shortlist and interview applicants whilst this advertisement is open; therefore, we encourage you to submit your application as soon as possible.

For more information, please contact careers@hendercare.com.au.

Please do not e-mail your applications.