Rostering Officer (After Hours)

The Opportunity

• Permanent Part-Time position 
• No weekend work
• Continuous professional development opportunities 

Our Service Delivery Teams are the critical link to connect our amazing clients with our dedicated support workers, who provide exceptional support services and quality care. With expansion of the business, and welcoming new clients to HenderCare, we currently have an opportunity available for an exceptional customer service specialist to join our Service Delivery team as a Rostering Officer!

The team is engaging, collaborative, and supportive to ensure you’re able to reach your full potential. You’ll work alongside colleagues who have extensive industry experience and with supportive management who are dedicated to your development and success in the role.

Take your next step with HenderCare.

About the Role

As part of the Service Delivery team, you will form part of one of the most important teams in our organisation. At its core, this dynamic and fast-paced teamwork in a call-centre style environment to ensure the work you do positively impacts the lives of our clients and allows them to live as independently as possible. In this After-Hours role you will be required to work Monday-Thursday from 4:30PM-12:00AM.

Overall, you can expect to:

• Facilitating a rapid response to fill the immediate scheduling of workers for rosters, according to client agreements and care plans and communicating amendments with relevant clients and field workers.

• Respond to all relevant enquiries, including responding to scheduling queries and gaps in a timely manner, usually in real-time, and being a first point-of-contact for field workers in an after-hours capacity.

• Maintain, in an immediate capacity, client rosters in HenderCare’s rostering system and amend as necessary.

• Identify and apply effective, efficient, and cost-neutral rostering practices in line with the Social Community Home Care and Disability Services Award (Award).

• Proactively ensure that rosters are operating effectively and that variations do not impact other areas negatively.

About You

We are looking for engaging, energetic, and passionate people who are experienced working in a fast-paced customer-focused position with a commitment to the delivery of efficient and high-quality services. The ability to show initiative and being confident in your own skills and abilities, including being able to priorities your workload and work with tight deadlines with relative autonomy, will allow you to thrive in what can be a challenging environment.

You will also bring:

• Strong communication and interpersonal skills, including the ability to establish and maintain effective relationships with clients, families, and relevant stakeholders.
• Dedication to being a team player in a proactive and supportive workplace culture.\
• Strong organisation skills.
• Experience within the community care sector, rostering/call-centre environment, will be advantageous.
• Demonstrated working knowledge of complex electronic rostering/scheduling systems will also be advantageous.  

Only applicants with the right to work in Australia will be considered. Successful candidates will be required to undergo pre-employment checks.

Welcome to HenderCare

At HenderCare, we pride ourselves on the high-quality care and support we offer to people living with a disability, people in the acute healthcare sector, children and young people, and our older Australians. Our mission is to give our all for health and community care, with our clients at the forefront of all that we do – enhancing their lives and assisting them to achieve their goals and improve their well-being.

We recognise that our greatest contribution to enhancing the lives of our clients is the investment in talented, caring, and passionate people. We champion diversity and equality, foster a culture of respect and support, and provide growth and developmental opportunities for you to reach your full potential throughout your career.

So, why work at HenderCare?

• Competitive pay
• Inclusive and supportive leadership
• Continuous training and professional development opportunities
• Access to Employee Assistance Programs
• Wellbeing services and corporate discount packages
• Work-life balance and flexible arrangements

HenderCare is an inclusive and equal-opportunity employer and is committed to maintaining a professional and safe working environment with a zero-tolerance approach to sexual abuse, bullying, discrimination, and harassment. We value Australia's diversity and seek to improve equal and equitable opportunities for all employees and prospective candidates, regardless of race, age, gender, sex, abilities, culture, language, and socio-economic background. 

We are committed to fostering a work environment that respects and pays tribute to the rich history and culture of our First Nations People. Through our combined efforts in Closing the Gap, we aim to provide valuable employment for our First Nations peoples and encourage their contribution to our workforce.

Apply Today!

Are you ready to take the next step in your career and would like to apply for this exciting opportunity? You will need to:

• Update your profile and apply on SEEK only
• Attach a current Resume/CV
• Include a Cover Letter (2 pages max) about you and why you'd be the ideal candidate for us

We are actively looking to fill this role and reserve the right to shortlist and interview applicants whilst this advertisement is open; therefore, we encourage you to submit your application as soon as possible as the job may be closed early due to the volume/calibre of applications. 

Applications close on Monday, 25 November at 11:59 pm. 

Please do not e-mail your applications.

Get in touch for more information | careers@hendercare.com.au