Rostering and Scheduling Officers

The Opportunity

Our Service Delivery Teams are the critical link to connect our amazing clients with our dedicated support workers, who provide exceptional support services and quality care. With expansion of the business, and welcoming new clients to HenderCare, we currently have opportunities available for people to join our Service Delivery team as a Rostering or Scheduling Officers to kickstart their career in health and community care!

The team is engaging, collaborative, and supportive to ensure you’re able to reach your full potential. You’ll work alongside colleagues who have extensive industry experience and with supportive management who are dedicated to your development and success in the role.

About The Role

As part of the Serive Delivery team, you will form part of one of the most important teams in our organisation. At its core, this dynamic and fast-paced teamwork in a call-centre style environment to ensure the work you do positively impacts the lives of our clients and allows them to live as independently as possible.

Overall, you can expect to:

• Schedule ongoing and adhoc support services for our NDIS, Community Aged Care, and Private clients
• Working with our Intake and Engagement Consultants and the Scheduling Officers to ensure service level agreements are met
• Read and interpret Support Plans
• Organising replacement staff in a timely manner when required

HenderCare provides support services 24/7. As part of your contract, you may be scheduled to work early mornings, late evenings (on occasion), weekends, and/or public holidays.

Our Ideal Candidate

We are looking for engaging, energetic, and passionate people who show a strong commitment to the overall growth of the organisation. Attention to detail, maintaining accuracy, and having the capacity to absorb and apply new information and processes will allow you to succeed in this role. Showing initiative and being confident in your own skills and abilities, including being able to prioritise your workload and work with tight deadlines with relative autonomy, will allow you to thrive in what can be a challenging environment.

You will also bring:

• Strong commitment to providing excellence in customer service.
• Have exemplary interpersonal skills to communicate with a wide range of audiences.
• Be a team player and show dedication to a proactive and supportive workplace culture.

Experience within the community care sector, rostering/call-centre environment, will be advantageous.

Only applicants with the right to work in Australia will be considered. Successful candidates will be required to undergo pre-employment checks.

Welcome to HenderCare

At HenderCare, we pride ourselves on the high-quality care and support we offer to people living with a disability, people in the acute healthcare sector, children and young people, and our older Australians. Our mission is to give our all for health and community care, with our clients at the forefront of all that we do – enhancing their lives and assisting them to achieve their goals and improve their well-being.

We recognise that our greatest contribution to enhancing the lives of our clients is the investment in talented, caring, and passionate people. We champion diversity and equality, foster a culture of respect and support, and provide growth and developmental opportunities for you to reach your full potential throughout your career.

So, why work at HenderCare?

• Competitive pay
• Inclusive and supportive leadership
• Continuous training and professional development opportunities
• Access to Employee Assistance Programs
• Wellbeing services and corporate discount packages
• Work-life balance and flexible arrangements

HenderCare is an inclusive and equal-opportunity employer and is committed to maintaining a professional and safe working environment with a zero-tolerance approach to sexual abuse, bullying, discrimination, and harassment. We value Australia's diversity and seek to improve equal and equitable opportunities for all employees and prospective candidates, regardless of race, age, gender, sex, abilities, culture, language, and socio-economic background. 

We are committed to fostering a work environment that respects and pays tribute to the rich history and culture of our First Nations People. Through our combined efforts in Closing the Gap, we aim to provide valuable employment for our First Nations peoples and encourage their contribution to our workforce.

Apply today!

Are you ready to take the next step in your career and would like to apply for this exciting opportunity? You will need to:

• Update your profile and apply on SEEK only.
• Attach a current Resume/CV.
• Include a Cover Letter (2 pages max).

We are actively looking to fill this role and reserve the right to shortlist and interview applicants whilst this advertisement is open; therefore, we encourage you to submit your application as soon as possible.

Applications close on Monday, 27 May at 11:59 pm