Service Improvement Lead

The Opportunity

• Full-Time
• Competitive salary
• Professional development opportunities
• Flexible working arrangements 

   

  Are you a passionate and dedicated professional who sees the importance of client safeguarding, due to organisational changes HenderCare has an exciting opportunity for a Service Improvement Lead to join our team. In this newly created role you will enhance service quality and the safeguarding of our clients by leading incident resolution, promoting compliance and driving continuous improvement initiatives. 

   

  We believe that our greatest impact comes through our people; talented, compassionate, and dedicated individuals who are passionate about making a difference. You will work within a team who are engaging, collaborative and supportive to ensure you reach your full potential.

  
  Take your next step with HenderCare.

About the Role

Reporting to the Manager of Client Safeguarding, the Service Improvement Lead will support the organisation’s commitment to safe, high-quality care and regulatory compliance across our Disability, Aged Care and Children’s Services. 

Your responsibilities will include:

• Leading the investigation and resolution of client-related incidents, ensuring timely and appropriate responses.
• Escalating safeguarding concerns in accordance with organisational and regulatory protocols.
• Supporting internal audits and compliance activities aligned with NDIS, Aged Care, Children’s Services and other relevant standards.
• Identifying and facilitate service improvement initiatives through data analysis, feedback and workshops with operational teams to enhance client outcomes 
• Preparing reports on incidents, safeguarding, and service improvement activities for internal governance and external stakeholders.
• Liaise with internal teams, clients, families, and external bodies to support quality and safeguarding outcomes.

Our Ideal Candidate

To succeed in this role you will bring:

• Experience in service improvement, compliance, or quality roles within the NDIS, Aged Care, Children’s Services or health sectors.
• An understanding of safeguarding principles and incident management frameworks.
• the ability to work independently and exercise judgement within defined guidelines.
• Strong communication and stakeholder engagement skills.
• Proficiency in incident and compliance systems.

Only applicants with the right to work in Australia will be considered. Successful candidates will be required to undergo pre-employment checks.

Welcome to HenderCare

At HenderCare, we pride ourselves on the high-quality care and support we offer to people living with a disability, people in the acute healthcare sector, children and young people, and our older Australians. Our mission is to give our all for health and community care, with our clients at the forefront of all that we do enhancing their lives and assisting them to achieve their goals and improve their well-being.

We recognise that our greatest contribution to enhancing the lives of our clients is the investment in talented, caring, and passionate people.

So why choose HenderCare?

Make a Real Impact: Every role at HenderCare contributes to delivering meaningful, client centred care. Whether you’re working directly with clients or supporting behind the scenes, your work helps improve the lives of those we support

Grow your career: We invest in our people with structured mentoring, leadership coaching, and tailored professional development opportunities to support your career journey.

Connected, Supportive Team Culture: Join a team that values collaboration, open communication, and mutual respect. With a strong focus on wellbeing and a culture of inclusion, you’ll feel supported, heard and empowered.

Flexible Working Arrangements: We understand the importance of balance. With a variety of flexible working options and access to our office, we offer the flexibility you need to thrive professionally while maintaining personal wellbeing.

Benefits: Enjoy a competitive salary, access to our employee benefits and perks scheme (including health, fitness, and retail offers) and an amazing Employee Assistant Ptogram to support your well-being in the role.

At HenderCare, we don’t just fill roles we empower people to build meaningful careers. If you’re ready to make a real impact in a dynamic, purpose-driven environment, we’d love to hear from you.
 

Diversity, Safety and Inclusion

HenderCare is an inclusive and equal-opportunity employer and is committed to maintaining a professional and safe working environment with a zero-tolerance approach to sexual abuse, bullying, discrimination, and harassment. We value Australia's diversity and seek to improve equal and equitable opportunities for all employees and prospective candidates, regardless of race, age, gender, sex, abilities, culture, language, and socio-economic background. 

We are committed to fostering a work environment that respects and pays tribute to the rich history and culture of our First Nations People. Through our combined efforts in Closing the Gap, we aim to provide valuable employment for our First Nations peoples and encourage their contribution to our workforce.

Apply Today!

Are you ready to take the next step in your career and would like to apply for this exciting opportunity? You will need to:
 

• Update your profile and apply through SEEK or via our career's website.

• Attach a current Resume/CV.

• Include a Cover Letter (2 pages max) about you and why you'd be the ideal candidate for us.

We are actively looking to fill this role and reserve the right to shortlist and interview applicants whilst this advertisement is open; therefore, we encourage you to submit your application as soon as possible.

Applications close on Thursday, 30 October at 11:59 pm

For more information, please contact careers@hendercare.com.au.
Please do not e-mail your applications.