Support at Home Coordinator

The Opportunity

• Permanent & Full-Time 
• Competitive Salary + Super
• CBD Location
• Professional Development Opportunities

At HenderCare, we’re expanding our organisation to meet the increases in service delivery requirements and afford our older Australian clients every opportunity to be as independent as possible. As a result, we’re seeking an outstanding Support at Home Coordinator to join our team! You will be able to utilise your existing knowledge to effectively coordinate and manage Home Care Package services for HenderCare Aged Care clients.

The team is engaging, collaborative, and supportive to ensure you’re able to reach your full potential. You’ll work alongside clinical and non-clinical colleagues who have extensive industry experience and with supportive management who are dedicated to your development and success in the role.

Take your next step with HenderCare.

About the Role

As the Support at Home Coordinator, you will ensure the delivery of services is aligned with Consumer Directed Care principles, meeting individual clients needs while adhering to Home Care Package guidelines. 

Some of your key duties will include:

• Collaborate with clients and/or their representatives to develop individualised care plans, ensuring they include realistic, attainable goals, with periodic reviews based on client needs and initial care assessments.
•  Offer guidance and encourage and support client involvement in care planning, including the choice of service providers, service types, and schedules.
• Manage and implement clients budgets in accordance with program guidelines including maintaining accurate records of expenditure and contributing to planning and reporting of program activities.
• Engage with internal and external healthcare professionals to optimise client outcomes.
• Liaise with clinical staff during care plan formulation and provide ongoing coordination as required.
• Manage client intake processes, maintain waiting lists, and provide timely updates to potential clients. 

About You

We are looking for a driven and compassionate professional who is passionate about enhancing the lives of aged care participants. To succeed in this role, you will bring a solid understanding of Consumer Directed Care principles, along with experience in managing Individualised Home Care/Support at Home Packages. Your ability to engage with clients, understand their individual needs, and formulate tailored care plans will be essential in helping them achieve their goals of independence and quality of life. 

You’ll excel in this role if you have:

• Proven experience in aged care services, particularly with Home Care/Support at Home Packages.
• Strong communication and interpersonal skills, allowing you to build meaningful relationships with clients, their families, and service providers.
• Proven experience managing a diverse client caseload, including developing, coordinating, and reviewing care plans to ensure services meet client needs and preferences.
• Experience in managing and implementing client budgets in accordance with program guidelines
• Knowledge of relevant legislation, regulatory requirements, and guidelines related to aged care services and consumer-directed care
• Strong administration skills, including proficient use of Officer 365 and the ability to learn and adapt to new systems and platforms.

Holding a Cert IV in Aged Care, Community Services, or another relevant field will be highly regarded 

Welcome to HenderCare

At HenderCare, we pride ourselves on the high-quality care and support we offer to people living with a disability, people in the acute healthcare sector, children and young people, and our older Australians. Our mission is to give our all for health and community care, with our clients at the forefront of all that we do – enhancing their lives and assisting them to achieve their goals and improve their well-being.

We recognise that our greatest contribution to enhancing the lives of our clients is the investment in talented, caring, and passionate people. We champion diversity and equality, foster a culture of respect and support, and provide growth and developmental opportunities for you to reach your full potential throughout your career.

So, why work at HenderCare?

• Competitive pay
• Inclusive and supportive leadership
• Continuous training and professional development opportunities
• Access to Employee Assistance Programs
• Wellbeing services and corporate discount packages
• Work-life balance and flexible arrangements

HenderCare is an inclusive and equal-opportunity employer and is committed to maintaining a professional and safe working environment with a zero-tolerance approach to sexual abuse, bullying, discrimination, and harassment. We value Australia's diversity and seek to improve equal and equitable opportunities for all employees and prospective candidates, regardless of race, age, gender, sex, abilities, culture, language, and socio-economic background. 

We are committed to fostering a work environment that respects and pays tribute to the rich history and culture of our First Nations People. Through our combined efforts in Closing the Gap, we aim to provide valuable employment for our First Nations peoples and encourage their contribution to our workforce.

Apply Today!

Are you ready to take the next step in your career and would like to apply for this exciting opportunity? You will need to:

• Update your profile and apply on SEEK only
• Attach a current Resume/CV
• Include a Cover Letter (2 pages max) about you and why you'd be the ideal candidate for us

We are actively looking to fill this role and reserve the right to shortlist and interview applicants whilst this advertisement is open; therefore, we encourage you to submit your application as soon as possible as the job may be closed early due to the volume/calibre of applications. 

Applications close on Monday, 25 November at 11:59 pm. 

Please do not e-mail your applications.

Get in touch for more information | careers@hendercare.com.au