Rostering Officer

The Opportunity

• 2 positions available (casual and full-time)
• Work Monday to Friday with no weekends
• Professional development opportunities

HenderCare are currently looking for stand-out Service Delivery and Rostering Officers to join our vibrant team in the new year. Service Delivery and Rostering Officer is a crucial part of our team, responsible for allocating and scheduling Field Workers to our clients and referring organisations. There is a casual and a full-time position available.

The team is engaging, collaborative, and supportive to ensure you're able to reach your full potential. You'll work alongside colleagues who have extensive industry experience and with supportive management who are dedicated to your development and success in the role.

Take your next step with HenderCare.

About the Role

Operating in a fast paced and dynamic environment, you will be responsible for responding to service requests, matching and rostering staff to support our clients in a timely manner. 

This is a casual role that operates Monday to Friday from 0800 to 1600. 

The role will involve interacting with many stakeholders including clients, referring organisations and other internal teams. You will be required to manage incoming and outgoing calls whilst utilising our internal software programs. 

About You

We are looking for engaging, energetic, and passionate people who are experienced working in a fast-paced customer-focused position with a commitment to the delivery of efficient and high-quality services. The ability to show initiative and being confident in your own skills and abilities, including being able to priorities your workload and work with tight deadlines with relative autonomy, will allow you to thrive in what can be a challenging environment.

You will also bring:

• Strong commitment to providing excellence in customer service
• Exceptional interpersonal and communication skills to engage with a wide range of audiences
• Strong administrative and computer skills
• Experience in coordinating services in a fast-paced environment, with competing priorities
• Understanding and experience assisting clients within disability or aged care sector is highly desirable 
• have the ability to work in a team and build positive working relationships

Welcome to HenderCare

At HenderCare, we pride ourselves on the high-quality care and support we offer to people living with a disability, people in the acute healthcare sector, children and young people, and our older Australians. Our mission is to give our all for health and community care, with our clients at the forefront of all that we do – enhancing their lives and assisting them to achieve their goals and improve their well-being.

We recognise that our greatest contribution to enhancing the lives of our clients is the investment in talented, caring, and passionate people. We champion diversity and equality, foster a culture of respect and support, and provide growth and developmental opportunities for you to reach your full potential throughout your career.

So, why work at HenderCare?

• Competitive pay
• Inclusive and supportive leadership
• Continuous training and professional development opportunities
• Access to Employee Assistance Programs
• Wellbeing services and corporate discount packages
• Work-life balance and flexible arrangements

HenderCare is an inclusive and equal-opportunity employer and is committed to maintaining a professional and safe working environment with a zero-tolerance approach to sexual abuse, bullying, discrimination, and harassment. We value Australia's diversity and seek to improve equal and equitable opportunities for all employees and prospective candidates, regardless of race, age, gender, sex, abilities, culture, language, and socio-economic background. 

We are committed to fostering a work environment that respects and pays tribute to the rich history and culture of our First Nations People. Through our combined efforts in Closing the Gap, we aim to provide valuable employment for our First Nations peoples and encourage their contribution to our workforce.

Apply Today!

Are you ready to take the next step in your career and would like to apply for this exciting opportunity? You will need to:

• Update your profile and apply on SEEK only
• Attach a current Resume/CV
• Include a Cover Letter (2 pages max) about you and why you'd be the ideal candidate for us
   

We are actively looking to fill this role and reserve the right to shortlist and interview applicants whilst this advertisement is open; therefore, we encourage you to submit your application as soon as possible as the job may be closed early due to the volume/calibre of applications.

Applications close on Monday, 3 February at 11:59 pm.

Please do not e-mail your applications.

Get in touch for more information | careers@hendercare.com.au